Frequently Asked Questions
Everything you need to know about our premium mountain bike components and gear.
What is the warranty period for Crankbrothers pedals?
Our pedals come with a 5-year warranty from the date of purchase, covering defects in materials and workmanship. Specific models like the Eggbeater 11 carry different terms, so please refer to your product manual.
How long does shipping take for domestic orders?
Standard shipping within the continental US typically takes 3 to 5 business days. Expedited shipping options are available at checkout if you need your gear before your next ride.
Can I return a product if it has been installed on my bike?
To be eligible for a full refund, items must be returned in new, uninstalled condition with original packaging within 30 days. Products that have been mounted or used are subject to our warranty policy rather than standard returns.
Do you offer replacement parts for pedal rebuilds?
Yes, we offer comprehensive Refresh Kits for all our pedal models. These kits include internal components like bearings, bushings, and seals to keep your pedals spinning smoothly for years.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.